Refund policy
Considered, Fair, and Transparent
At REMUS, our return and exchange process is designed to preserve the integrity of our luxury garments while ensuring a smooth and fair experience for our customers.
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Eligibility
Returns and exchanges are accepted within 3 days from the delivery date.
Items must be returned in original, unworn condition, with all tags, labels, and packaging intact. Proof of purchase is required for all requests.
We reserve the right to decline returns that do not meet these conditions.
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Damaged or Defective Items
If you receive an item with a manufacturing defect or transit damage, please contact us within 48 hours of delivery. Such cases are eligible for a replacement or full refund, with all associated shipping costs covered by REMUS.
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Return & Exchange Process
Requests must be submitted through our official return channels.
Returned items are carefully inspected upon receipt. Once approved:
• Exchanges will be processed and shipped accordingly
• Refunds will be issued to the original payment method within 10–14 business days
In rare cases, a partial refund may be offered for items returned in a condition that allows resale, subject to prior communication.
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Return Shipping
Free return and exchange shipping is available within Egypt for eligible orders.
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Customer Commitment
You have the right to:
• Clear and accurate policy information
• A fair and respectful returns process
• Timely handling of eligible requests
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Our Rights
REMUS reserves the right to inspect all returned items and to refuse requests that fall outside the stated eligibility criteria.
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Policy Updates
This policy may be updated when necessary. Continued use of our services implies acceptance of the latest version.
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Customer Expression
We welcome customer feedback that reflects respect and authenticity.
Content that infringes upon rights, values, or brand integrity may be removed.
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Contact
For assistance with returns or exchanges, please reach out to us via our website’s official support channels.