Shipping policy

At REMUS, we are committed to offering a refined and seamless delivery experience that reflects the quality of our luxury sportswear. This policy outlines how orders are prepared, shipped, and delivered, ensuring clarity while protecting both you and the brand.

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Every order is handled with precision and attention to detail.

Orders are typically prepared and dispatched within 1–3 business days, excluding weekends and public holidays. During peak periods or special launches, preparation times may be slightly extended. Any significant delays will be communicated clearly.

Once your order is placed, you will receive a confirmation email summarizing your purchase. Please review it carefully and notify us immediately of any discrepancies.

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Delivery timelines begin once your order has been dispatched and are provided as estimates only.

Within Egypt:

• Standard Delivery: approximately 3–4 business days

Delivery timeframes may vary due to factors beyond our control, including public holidays or logistical circumstances.

• All requests must be submitted via Email Or Website’s Official Supports Channels.

• Approved requests may take up to 7 business days to process.

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Once your order is shipped, a tracking link will be shared via email.

Tracking information may take up to 24 hours to become active. We encourage you to follow the tracking updates to stay informed throughout the delivery journey.

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Our delivery partners will attempt delivery up to two times.

It is the customer’s responsibility to ensure correct delivery details and availability. If a shipment is returned due to inaccurate information or repeated unsuccessful delivery attempts, additional re-shipping fees may apply.

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As a valued REMUS customer, you are entitled to:

While shipping partners manage transportation, we remain available to assist with resolution whenever needed.

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REMUS is responsible for dispatching orders within the stated preparation timeframe and selecting reliable delivery partners.

However, delays caused by third-party carriers or circumstances beyond our control are not the direct responsibility of the brand.

Each product is presented with carefully curated details.

We reserve the right to amend or cancel orders in exceptional circumstances, including stock limitations or system errors.

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This policy may be refined at any time. Any updates will take effect immediately upon publication on our website.

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Confidentiality

Your data is treated with strict discretion and is never sold or shared beyond operational or legal necessity.

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We retain your information only for as long as it serves a legitimate business or legal purpose.

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For any inquiries, please reach out to us via our website’s official support channels.